Terms of service



These terms and conditions govern the use of this site : www.neufvingtcinq.com.
This site is owned and operated by NEUF.VINGT.CINQ Inc.

By using this site, you indicate that you have read and understood the terms of use and that you agree to abide by them at all times.

Type of site: e-commerce

Intellectual property

All content published and made available on this site is the property of NEUF.VINGT.CINQ Inc. and its creators. This includes, but is not limited to images, text, logos, documents, downloadable files and anything that contributes to the composition of this site.

Acceptable uses

As a user, you agree to use our site lawfully and not to use this site for illicit purposes, namely:

  • Harass or abuse other users of the site
  • Violating the rights of other users of the site
  • Violate the intellectual property rights of the site owners or any third party to the site
  • Hack the account of another user of the site
  • Act in any way that could be considered fraudulent
  • Participate in any illegal activity on the site
  • Post any material that may be deemed inappropriate or offensive

If we believe that you are using this site illegally or in a manner that violates the acceptable terms of use above, we reserve the right to limit, suspend or terminate your access to this site. We also reserve the right to take all necessary legal measures to prevent you from accessing our site.

User Contributions

Users may post the following information on our site:

  • Photos
  • Videos
  • Audience comment

By posting publicly on our site, you agree not to act unlawfully or violate the terms of acceptable use listed herein.

Sales of goods and services
This document governs the sale of goods made available on our site.

The goods we offer include:

  • Jewelry
  • Home accessories
  • Body accessories
  • Stationery store
  • Clothes

The properties linked to this document are the properties which are displayed on our site at the time you access it. This includes any products listed as out of stock. All information, descriptions or images that we provide about our goods are described and presented with the greatest possible accuracy. However, we are not legally bound by such information, descriptions or images as we cannot guarantee the accuracy of every product or service we provide. You agree to purchase such goods at your own risk.

Sold by third parties

Our site may offer goods from third-party companies. We cannot guarantee the quality or accuracy of any goods made available by third parties on our site.


We accept the following payment methods on this site:

  • Bank card
  • PayPal
  • Interac Online

When you provide us with your payment information, you confirm to us that you have authorized the use of and access to the payment instrument you have chosen to use. By providing us with your payment details, you confirm that you authorize us to charge the amount due to this payment instrument.

If we believe that your payment has violated any law or any of our Terms of Use, we reserve the right to cancel your transaction.

Transport and delivery

When you make a purchase from our site, you agree and acknowledge that you provide a valid email and shipping address for the order. We reserve the right to modify, reject or cancel your order whenever it becomes necessary. If we cancel your order and have already processed your payment, we will give you a refund equal to the amount you paid. You agree that it is your responsibility to monitor your payment method. Although we aim to provide you with an accurate estimate of shipping times and costs, these may vary due to unforeseen circumstances.


Reimbursement of goods

We accept refund requests on our site for products that meet one of the following requirements:

  1. the good is broken
  2. the property is not as described
  3. the good is the wrong size
  4. change of mentality
  5. The good does not meet the expectations of the user

Refund requests can be made within 30 days of receipt of your goods.

Refunds do not apply to the following products/services:

  1. Sale Items
  2. Earrings
  3. Body products
  4. home products
  5. Clothes


Returns can be made in person at the following locations: Our store located in Saint-Jérôme

Please follow this procedure to return your items by mail:
1. Complete the exchange/refund card included with your order. If you have misplaced it, click here to print a new one.

2. Send by post your jewel(s) to be exchanged or refunded in an envelope with your exchange/refund card.
*Return costs borne by the customer, we are not responsible for return packages lost in the post

3. An email will be sent to you upon receipt of your package at our offices and upon shipment of your new order following your exchange.
*Good news, we cover the shipping costs for your return!

203-332 rue St-Georges, Saint-Jerome, QC. J7Z 5A5
Psst… Returns can also be made at our store located in St-Jérôme at no cost.

*Allow 14 business days to receive your exchange at home!


  1. We offer 3 months warranty

Warranties do not apply to the following products/services:

  1. Sale Items

Limitation of Liability

NEUF.VINGT.CINQ Inc. or one of its employees will be held responsible for any problem arising from this site. Nevertheless, NEUF.VINGT.CINQ Inc. and its employees shall not be held responsible for any problem resulting from any irregular use of this site.


As a user, you hereby indemnify NEUF.VINGT.CINQ Inc. from all liability, costs, causes of action, damages or expenses arising out of your use of this site or your breach of any of the provisions set forth herein.

Applicable laws

This document is subject to the applicable laws of Canada and is intended to comply with its necessary rules and regulations.

For EU residents, the GDPR is the applicable law governing this document. In the event of any inconsistency between a provision of this document and the GDPR, the rules of the GDPR will take precedence.


If at any time any of the provisions set forth herein are held to be inconsistent or invalid under applicable law, such provisions shall be deemed void and shall be severed from this document. All other provisions will not be affected by law and the rest of the document will still be considered valid.


These terms and conditions may be amended from time to time to maintain compliance with the law and to reflect any changes to the way we run our site and the way we expect users to behave on our site. We recommend that our users check these terms and conditions from time to time to ensure that they are aware of any updates. If necessary, we will notify users by email of changes to these terms or we will post a notice on our site.


If you have any other questions, we invite you to contact us.

If you have any questions about this policy or if you wish to have access to your personal information, please write to us at info@neufvingtcinq.comor by phone at (514)-773-9250