Privacy policy

 



PRIVACY POLICY
www.neufvingtcinq.com
NEUF.VINGT.CINQ INC.

Type of website: e-commerce and physical retail store

Messaging Terms and Privacy Policy

In addition to this Privacy Policy, you agree to our Messaging Terms (https://terms.pscr.pt/legal/shop/neuf-vingt-cinq/terms_of_service) and Messaging Privacy Policy (https://terms.pscr.pt/legal/shop/neuf-vingt-cinq/privacy_policy).

Purpose of This Privacy Policy

The purpose of this Privacy Policy is to inform users of our website about the personal information we collect, use, store, disclose, and protect, as well as the following information where applicable:

  1. The personal information we collect
  2. How we use the collected information
  3. Who has access to the collected information
  4. The rights of website users
  5. Our website cookie policy
  6. How to withdraw consent or contact us

This Privacy Policy operates alongside the Terms and Conditions of our website.

Applicable Laws

This policy is intended to comply with applicable privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable laws in the Province of Québec, where applicable.

For residents of the European Union, the General Data Protection Regulation (GDPR) may apply where required by law. In the event of any inconsistency between this policy and the GDPR, the GDPR shall prevail where applicable.

For residents of the State of California, this Privacy Policy is intended to comply with the California Consumer Privacy Act (CCPA), where applicable. If there are inconsistencies between this document and the CCPA, applicable state legislation shall prevail.

Consent

By using our website, making a purchase, creating an account, joining our loyalty program, subscribing to our communications, or otherwise voluntarily providing your personal information, you consent to:

  1. this Privacy Policy;
  2. the collection, use, disclosure, and retention of the personal information described in this policy;
  3. receiving transactional communications necessary to process your purchases;
  4. receiving marketing communications where consent has been provided.

You may withdraw your consent at any time, subject to applicable legal or contractual obligations, by contacting us using the contact information provided in this policy.

Personal Information We Collect

Information Collected Automatically

When you visit and use our website, we may automatically collect and store the following information:

  1. IP address
  2. Approximate location
  3. Device, browser, operating system, and software details
  4. Pages viewed on our website
  5. Links clicked while using the website
  6. Products viewed, added to cart, or purchased
  7. Cookie, pixel, and similar technology data

Information Collected Non-Automatically

We may also collect the following information when you perform certain actions on our website or in-store:

  1. First and last name
  2. Email address
  3. Phone number
  4. Billing and shipping address
  5. Information necessary to process an order
  6. Payment information processed by secure payment providers
  7. Purchase history
  8. Information related to loyalty programs, contests, promotions, or marketing subscriptions
  9. Messages, comments, reviews, photos, or content voluntarily submitted to us
  10. Autofill data when permitted through your browser or device

This information may be collected through the following methods:

  1. Online or in-store purchases
  2. Creating or using a customer account
  3. Joining our loyalty program
  4. Subscribing to our marketing communications
  5. Participating in a contest, promotion, or event
  6. Contacting customer service
  7. Browsing our website

Please note that we only collect information necessary to fulfill the purposes outlined in this Privacy Policy. We will not collect additional information without notifying you where required by law.

How We Use Personal Information

The personal information collected on our website will only be used for the purposes specified in this policy or indicated on relevant pages of our website.

The information collected may be used for the following purposes:

  1. Processing, confirming, shipping, and delivering orders
  2. Communicating with you regarding purchases, returns, exchanges, or customer service requests
  3. Providing customer support
  4. Managing your customer account and loyalty program
  5. Processing payments, refunds, and fraud prevention checks
  6. Improving our website, products, services, and customer experience
  7. Generating statistics and internal analytics
  8. Personalizing content, recommendations, and advertisements where permitted
  9. Sending marketing communications where consent has been provided
  10. Complying with legal, tax, accounting, and regulatory obligations
  11. Preventing fraud, abuse, unauthorized access, or illegal activity

Marketing Communications, Emails, and Text Messages

When you subscribe to our newsletter, text messages, loyalty program, or other promotional communications, you consent to receive marketing communications from NEUF.VINGT.CINQ Inc.

These communications may include promotions, product launches, abandoned cart reminders, event invitations, product information, or other messages related to our business.

You may unsubscribe from marketing emails by using the unsubscribe link included in our emails. You may unsubscribe from text messages by following the instructions included in the message, including replying STOP where available.

Message and data rates may apply depending on your mobile carrier.

Withdrawing consent for marketing communications does not prevent us from sending transactional communications necessary to complete purchases or provide customer service, such as order confirmations, shipping updates, or account-related notices.

Who We Share Personal Information With

Employees
We may disclose personal information to members of our organization who reasonably require access to fulfill the purposes outlined in this policy.

Service Providers and Third Parties
We may share certain personal information with service providers and third parties where necessary to operate our business, process your orders, provide services, or comply with legal obligations.

These providers may include, but are not limited to:

  1. E-commerce and website hosting platforms
  2. Payment processors
  3. Shipping carriers and delivery services
  4. Email and SMS marketing providers
  5. Advertising and analytics platforms
  6. Customer service tools
  7. Marketing agencies, consultants, or technical partners
  8. Fraud prevention, accounting, or compliance providers

We may share the following information with these parties depending on the services provided:

  1. Name, email address, phone number, and shipping address
  2. Information necessary to process an order
  3. Browsing data, preferences, website interactions, and clicked links
  4. Marketing and statistical data
  5. Information necessary to comply with legal or tax obligations

Third parties are only authorized to access personal information to the extent reasonably necessary to provide their services or fulfill the intended purpose.

Other Disclosures
We do not sell your personal information. However, we may disclose it in the following situations:

  1. if required by law;
  2. if required for legal proceedings;
  3. to establish, exercise, or protect our legal rights;
  4. to prevent fraud, abuse, or illegal activities;
  5. to buyers or potential buyers in the event of a merger, acquisition, restructuring, or sale of our business.

If you follow hyperlinks from our website to another website, please note that we are not responsible for and have no control over their privacy policies and practices.

How Long We Retain Personal Information

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal, tax, accounting, or regulatory obligations, resolve disputes, and enforce our agreements.

When personal information is no longer required, we securely delete, anonymize, or render it inaccessible where reasonably possible.

How We Protect Your Personal Information

To protect your personal information, we use reasonable security measures, including encryption technologies, restricted access, secure tools, and internal practices designed to protect information against unauthorized access, use, disclosure, modification, or destruction.

Payment information is processed by secure payment providers. We do not store full credit card information on our own systems.

All information stored within our systems is protected and accessible only to individuals who reasonably require access as part of their duties. Employees and collaborators are required to maintain the confidentiality of personal information.

Although we take reasonable precautions to protect personal information, no method of transmission or storage over the Internet is completely secure. Therefore, we cannot guarantee absolute security beyond what is reasonably practical.

Minors

Our website is not intended for children. We do not knowingly collect personal information from minors without parental or legal guardian consent where such consent is required by law.

For residents of the European Union, the GDPR establishes specific rules regarding minors’ consent. Where applicable, minors must obtain consent from a legal representative before personal information may be collected, processed, or used.

Your Rights as a User

Depending on the laws applicable to your situation, you may have the right to:

  1. access the personal information we hold about you;
  2. request correction of inaccurate or incomplete information;
  3. request deletion of certain personal information;
  4. withdraw consent for certain uses;
  5. object to certain uses of personal information;
  6. request information regarding how personal information is used or disclosed;
  7. file a complaint with a competent privacy authority.

You may withdraw or modify your consent regarding the collection and use of personal information at any time where legally permissible and upon reasonable notice.

How to Modify, Delete, or Challenge Collected Information

If you wish to access, modify, delete, or challenge your personal information, withdraw consent, or ask questions regarding this policy, please contact our Privacy Officer:

Amélie Chartrand
86 boul. des entreprises, suite 208, Boisbriand, QC, J7G 2T3
amelie@neufvingtcinq.com
(514) 773-9250

Cookie Policy

A cookie is a small file stored on a user’s device by a website. Its purpose is to collect data related to browsing habits and improve the browsing experience.

We use the following types of cookies on our website:

  1. Functional cookies
    These cookies remember selections you make on our website so they can be saved for future visits.
  2. Analytics cookies
    These cookies allow us to improve the design, performance, and functionality of our website by collecting data on how users interact with the website.
  3. Advertising and targeting cookies
    These cookies collect data regarding how you use the website and your preferences. This allows us to provide more relevant advertisements, recommendations, and promotional content.
  4. Shopping cart and checkout cookies
    These cookies help maintain your shopping cart, process orders, and improve your shopping experience.

You may choose to be notified whenever a cookie is transmitted. You may also choose to disable cookies entirely through your Internet browser settings, though doing so may reduce the quality of your user experience and limit certain website functionalities.

Third-Party Cookies

We may use third-party cookies on our website for the following purposes:

  1. Measuring website and marketing campaign performance
  2. Understanding user preferences
  3. Delivering more relevant advertisements and promotional content
  4. Tracking conversions, abandoned carts, and interactions with our communications

Transfers of Personal Information Outside Québec or Canada

Some of our service providers may be located outside Québec or Canada. As a result, personal information may be processed, stored, or accessed in other provinces, territories, or countries.

Where this occurs, we take reasonable steps to ensure that personal information remains protected in accordance with applicable laws.

Changes

This Privacy Policy may be updated from time to time to maintain compliance with the law and reflect any changes to our information collection, use, disclosure, or retention practices. We encourage users to review this policy periodically to stay informed of updates. Where appropriate, we may notify users by email or post a notice on our website.

 

If you have any questions, we invite you to contact us.

For any questions regarding this policy or if you would like access to your personal information, please contact us at info@neufvingtcinq.com or by phone at (514)-773-9250.