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In order to offer you the best customer experience at NEUF.VINGT.CINQ , we accept exchanges of ring sizes and offer refunds for certain jewelry 30 days following your purchase.

*Exchanges are accepted on ring sizes only.
*Jewelry must be intact and unworn. We reserve the right to refuse a return in the event that the jewelry is damaged.
*No refunds valid on the sales section, earrings at regular or reduced prices, bath bombs with or without jewelry, room products and body products. All of these items are final sales.


Fill out the following exchange/refund box: click here.

2. Send your rings to be exchanged or your jewelry to be refunded by post in an envelope with your completed exchange/refund box.

*We suggest you opt for a bubble envelope available from Canada Post. Postage and envelope costs are the customer's responsibility.

3. Upon receipt of your package at our offices, we will process your exchange as quickly as possible and provide you with a confirmation by email.

4. Allow 2 to 10 business days for your exchange to be delivered. All exchanges are sent by Canada Post, so they will end up directly in your mailbox. We are happy to cover the costs associated with this shipment.

Here are the contact details for returning your jewelry to us:
86 boul. of Companies, Local 208, Boisbriand, J7G 2T3

*Please note that we cannot guarantee delivery times during busier periods.

Ready in 24-48 working hours
Pickup available during regular store hours
*Please always check our opening hours on our Google page before traveling.

Standard delivery ($9.95)
* Offered FREE for purchases of $95 or more
1-3 business days following processing of your order
Tracking number provided to track your package
Collaborating carriers depending on the region: Livrapide, Purolator and/or Canada Post

Standard delivery ($13)
10-15 business days following processing of your order
No tracking number
Collaborating carrier: Canada Post

* Please ensure that the delivery address entered is correct. No changes are possible following the processing of your order. In the event of an error, please write to us as quickly as possible at info@neufivngtciqn.com. Please note that charges may apply for a second shipment and that we are not responsible for packages stolen at the door.

Write to us by email at info@neufvingt cinq.com or by phone at 514-773-9250

Looking forward :)


All jewelry in our sales section, earrings at regular or reduced prices, bath bombs with or without jewelry, room products as well as body products are FINAL SALES . It is therefore not possible to exchange or request a refund for these items.

*Please note that regularly priced jewelry, with the exception of earrings, purchased during promotional days are not considered final sales. You will therefore be able to obtain an exchange or refund if your jewelry complies with our return policies.

This quality promise covers all possible manufacturing defects on our regular priced jewelry for 90 days from the date of purchase. To apply your warranty, please contact us by email at: info@neufvingt cinq.com and include the following:

1. Order number

2. Item photo

3. Description of the problem

We believe in our products and their quality, so we will do everything in our power to ensure that you are happy with your new items!

***Please note that normal wear and tear of the 18k gold plating is not covered by our warranty.

These general conditions govern the use of this site www.neufvingt cinq.com.
This site is owned and managed by NEUF.VINGT.CINQ Inc.

By using this site, you indicate that you have read and understood the conditions of use and that you agree to comply with them at all times.

Type of site: e-commerce

Intellectual property

All content published and made available on this site is the property of NEUF.VINGT.CINQ Inc. and its creators. This includes, but is not limited to, images, text, logos, documents, downloadable files and anything else that contributes to the composition of this site.

Acceptable use

As a user, you agree to use our site legally and not to use this site for illicit purposes, namely:

  • Harass or abuse other users of the site
  • Violate the rights of other users of the site
  • Violate the intellectual property rights of the owners of the site or any third party to the site
  • Hack another site user's account
  • Act in any way that could be considered fraudulent
  • Participate in any illegal activity on the Site
  • Post any material that may be deemed inappropriate or offensive

If we believe that you are using this site illegally or in a manner that violates the terms of acceptable use above, we reserve the right to limit, suspend or terminate your access to this site. We also reserve the right to take all legal measures necessary to prevent you from accessing our site.

User Contributions

Users may post the following information on our site:

  • Pictures
  • Videos
  • Public comment

By posting publicly on our site, you agree not to act illegally or violate the terms of acceptable use listed herein.

Sales of goods and services

This document governs the sale of goods made available on our site. The goods we offer include:

  • Jewelry
  • Home accessories
  • Body accessories
  • Stationery store
  • Clothes

The goods linked to this document are the goods which are displayed on our site at the time you access them. This includes any products listed as out of stock. Any information, descriptions or images we provide about our goods are described and presented as accurately as possible. However, we are not legally bound by this information, descriptions or images as we cannot guarantee the accuracy of each product or service we provide. You agree to purchase these goods at your own risk.

Sold by third parties

Our site may offer goods from third party companies. We cannot guarantee the quality or accuracy of any goods made available by third parties on our site.


We accept the following payment methods on this site:

  • Bank card
  • PayPal
  • Interac Online

When you provide us with your payment information, you confirm to us that you have authorized the use of and access to the payment instrument you have chosen to use. By providing us with your payment details, you confirm that you authorize us to charge the amount due to that payment instrument.

If we believe that your payment has violated any law or one of our terms of service, we reserve the right to cancel your transaction.

Transport and delivery

When you make a purchase on our site, you agree and acknowledge that you provide a valid email and shipping address for the order. We reserve the right to modify, reject or cancel your order whenever necessary. If we cancel your order and have already processed your payment, we will give you a refund equivalent to the amount you paid. You agree that it is your responsibility to monitor your payment method. Although we aim to provide you with an accurate estimate of shipping times and costs, these may vary due to unforeseen circumstances.


Reimbursement of goods. We accept refund requests on our site for products that meet any of the following requirements:

  1. the good is broken
  2. the property is not as described
  3. the item is the wrong size
  4. change of mentality
  5. The property does not meet the user's expectations

Refund requests can be made within 30 days of receipt of your goods. Refunds do not apply to the following products/services:

  1. Items on sale
  2. Earrings
  3. Body products
  4. Home Products
  5. Clothes


Returns can be made in person at the following locations: Our store located in Saint-Jérôme. Please follow this procedure to return your items by mail:


1. Fill out the exchange/refund box included in your order. If you have misplaced it, click here to print a new one.

2. Send your jewelry(s) to be exchanged or refunded by post in an envelope with your exchange/refund box.
*Return costs payable by the customer, we are not responsible for return packages lost in the post

3. An email will be sent to you as soon as your package is received at our offices and as soon as your new order is sent following your exchange.

86 boul. of Companies, Local 208, Boisbriand, J7G 2T3

*Allow a delay of 14 business days before receiving your exchange at home!


1. We offer 3 months warranty

Warranties do not apply to the following products/services:

1. Sale items

Limitation of liability

NEUF.VINGT.CINQ Inc. or one of its employees will be held responsible for any problem arising from this site. However, NEUF.VINGT.CINQ Inc. and its employees will not be held responsible for any problems arising from any irregular use of this site.


As a user, you hereby indemnify NEUF.VINGT.CINQ Inc. from and against any and all liability, costs, causes of action, damages or expenses arising out of your use of this site or your violation of any of the provisions set out in this document.

Applicable laws

This document is subject to the applicable laws of Canada and is intended to comply with its necessary rules and regulations.

For EU residents, GDPR is the applicable law governing this document. In the event of any inconsistency between any provision of this document and the GDPR, the rules of the GDPR will take precedence.


If at any time any of the provisions set forth herein are found to be inconsistent or invalid under applicable law, such provisions shall be deemed void and shall be removed from this document. All other provisions will not be affected by the laws and the rest of the document will still be considered valid.


These terms and conditions may be amended from time to time in order to maintain compliance with the law and to reflect any changes to the way we operate our site and the way we expect users to behave on our site. We recommend that our users check these terms and conditions from time to time to ensure that they are aware of any updates. If necessary, we will notify users by email of changes to these conditions or we will post a notice on our site.

If you have any other questions, we invite you to contact us.

For any questions about this policy or if you wish to have access to your personal information, please write to us at info@neufvingt cinq.com or by telephone at (514)-773-9250