Refund policy

RETURNS & EXCHANGES
In order to offer you the best customer experience with NEUF.VINGT.CINQ, we accept all size exchanges for the same model.


How does it work?

It's super simple! Take the initial envelope, insert your jewelry and add a memo mentioning the new size you would like to exchange and the delivery address for the return. You just have to add a stamp and insert it in the slot of your mailbox and you're done! The return address can be found in the upper right corner of your delivery envelope.


WE GUARANTEE THE QUALITY OF OUR JEWELRY
That said, if your jewelry tarnishes or has a manufacturing defect, send us a picture of the product at the following email address: info@neufvingtcinq.com it will be our pleasure to provide you with a replacement!


* No refund possible in any case