Return Policy


WE ACCEPT RETURNS!
In order to offer you the best customer experience with NEUF.VINGT.CINQ, we accept returns within 1 month of purchase. We will email you a virtual gift card for the amount of the returned items

 * Jewelry must be intact and unworn for the return to be accepted.
* No refund

 

HOW DOES IT WORK?
It’s simple !

1. Take the initial envelope (let's not forget our eco-conscious values!)
2. Insert your jewel(s) and add a note mentioning your order number and your email address.
3. Add a stamp (at the customer's expense)
4. Once we receive your package, we will send you an email with a credit note for the amount of the returned items. The amount of the credit corresponds to the price paid at the time of purchase.


WE GUARANTEE THE QUALITY OF OUR JEWELRY

We offer a 3 month warranty on all our jewelry.

That said, if your jewelry has a manufacturing defect, send us a picture of the product to the following email address: info@neufvingtcinq.com and we will be happy to give you a new one for free! 

We will be happy to find a solution with you. 


Do not hesitate to write to us at info@neufvingtcinq.com for any questions regarding returns and warranty politics. 


We look forward to hearing from you :)