EXCHANGES - REFUNDS
In order to offer you the best customer experience at NEUF.VINGT.CINQ, we accept exchanges of ring sizes and offer refunds for certain jewels 30 days following your purchase.
*Exchanges are accepted on ring sizes only.
*Jewellery must be intact and unworn. We reserve the right to refuse a return in the event that the jewel is damaged.
*Our sales section, earrings at regular or reduced prices, bath bombs with or without jewelry, ambiance products and body products are final sale. No exchanges or reimbursements will be accepted.
HOW IT WORKS?
1. Fill out the exchange/refund card included with your order. If you have misplaced it, Click here to print a new one.
2. Send us your jewelery by post in an envelope with your exchange/refund card.
*To ensure safe transport, choose a bubble envelope available at Canada Post. Postage and envelope costs are the responsibility of the customer.
*It is also possible to make your exchanges/refunds free of charge at our store located in Saint-Jérôme.
3. Upon receipt of your package at our offices, we will process your exchange as soon as possible and send you a confirmation by email.
4. Allow 2-10 business days for your exchange delivery. All exchanges are sent by Canada Post, you will find it directly in your mailbox. We are happy to cover the costs associated with this shipment.
203-332 rue St-Georges, Saint-Jerome, QC. J7Z 5A5
All clearance jewelry, earrings, bath bombs (with or without jewelry), candles, whipped butter and scrunchies are final sale. No refund and/or exchange will be accepted.
Our sales section, earrings at regular or reduced prices, bath bombs with or without jewelry, ambiance products and body products are FINAL SALES. Neither exchange or reimbursement are available for these items.
*Please note that jewelry at regular prices, with the exception of earrings, purchased during promotional days are not considered final sales. You will therefore be able to obtain an exchange or refund.
Email us at firstname.lastname@example.org
- Team NEUF.VINGT.CINQ