Return Policy

TRADES

In order to offer you the best customer experience with NEUF.VINGT.CINQ, we accept size exchanges for rings within 1 month of your purchase.

*Jewellery must be intact and unworn for the return to be accepted.
*Valid on exchanges of ring sizes only.
*Not valid on clearance rings & those hidden in bath bombs

HOW IT WORKS?
It's super simple!

1. Fill the exchange box, on the side RING EXCHANGE, which is in your command.
*You no longer have the exchange card?Click here to print a new one.


2. Insert your jewel(s) to be exchanged in an envelope with your exchange box and send it back to us by post!

Returns delivery address:
203-332 St-Georges Street,
Saint-Jerome, QC
J7Z 5A5

* Return costs borne by the customer, we are not responsible for return packages lost in the post

3. Once we receive your package, we will send you an email confirming your exchange. Thereafter, we take care of sending you a new order at our expense with your exchange requests. An email will be sent to you when your order leaves our offices.

Psst… Returns can also be made at our store located in St-Jérôme at no cost and in addition, it will be our pleasure to see you the hoe. :)


REIMBURSEMENT
The jewel does not suit you? It is possible to obtain a refund or a gift card for your next purchases!

* Jewelry must be intact and unworn for the refund to be accepted. Not valid on clearance jewelry, earrings, bath bombs, candles, whipped butter and scrunchies.

 

HOW IT WORKS?
1. Fill the return box, from the side REFUND/GIFT CARD, which is in your command. Don't forget to let us know if you want a refund or a gift card.
*You no longer have the return card? Click here to print a new one

2.Insert your jewel(s) to be refunded in an envelope with your return box and send it back to us via Canada Post!

Returns delivery address:
203-332 St-Georges Street,
Saint-Jerome, QC
J7Z 5A5

* Return costs borne by the customer, we are not responsible for return packages lost in the post

3. Once we have received your package, we will send you an email confirming your refund. In the case of a request for a gift card, it will be sent to you directly by email!

Psst… Refunds / gift card can also be done at our store located in St-Jérôme at no cost and in addition, we will be happy to see you the smile. :)

 

FINAL SALE
All theClearance jewelry, earrings, bath bombs, candles, whipped butter and scrunchies are final sales.No refund and/or exchange will be accepted.


GUARANTEE
We guarantee the quality of our jewelry!

We offer you a 3-month warranty on all our jewelry at regular price following your date of purchase.

That said, if your jewelry has a manufacturing defect, send us a photo of the product to the following email address: info@neufvingtcinq.com

We will be happy to find a solution with you.

*Our warranty does not apply to clearance jewelry.

_______________________________
QUESTIONS? ?
We invite you to email us at info@neufvingtcinq.com

Enjoy :)
Team NEUF.VINGT.CINQ