Return Policy

FINAL SALE
All our clearance jewelry and bath bombs are final sale.
Our earrings are also non refundable due to hygiene purposes. 


EXCHANGES
*Exchanges only valid on ring sizes. Not applicable on clearance and bath bombs rings. 

In order to offer you the best customer experience with NEUF.VINGT.CINQ, we accept returns within 1 month of purchase. 

*Jewelry must be intact and unworn for the return to be accepted.

HOW DOES IT WORK ?
It’s super easy !

1. Fill up the return card, ÉCHANGE BAGUE side, included in your order. 

*You don’t have the return card anymore ? Please click here to download a new one.

2. Insert your jewelry you want to return in an envelope with your return card and mail it back to us! 

*Expedition fees are at the customer's expense, we are not responsible for the lost packages by mail. 

Return shipping adress
203-332 rue St-Georges,
Saint-Jérôme, QC
J7Z 5A5

Once we receive your package, we will send you an email confirming your exchange. Afterwards, we will send you a new order at our expense with your exchange requests. An email will be sent to you when your order leaves our office.


Pssst… You can also make your exchange at our St-Jérôme boutique without any fees, on top of that we would be glad to see you :) 


REFUND
The jewel does not suit you? It is possible to get a refund or a gift card for your next purchases!

* Jewelry must be intact and unworn for the refund to be accepted. Not valid on clearance items, earrings and bath bombs. 

HOW DOES IT WORK ?

1. Complete the return card, on the REFUND / GIFT CARD side, included in your order. Don't forget to let us know if you would like a refund or a gift card.

*You don’t have the return card anymore ? Please click here to download a new one.

2. Insert your jewelry you want to return in an envelope with your return card and mail it back to us! 

*Expedition fees are at the customer's expense, we are not responsible for the lost packages by mail. 

Return shipping adress
203-332 rue St-Georges,
Saint-Jérôme, QC
J7Z 5A5


Once we receive your package, we will send you an email confirming your refund. If you asked for a gift card, we will send it to you directly by email. 


Pssst… You can also make your return at our St-Jérôme boutique without any fees, on top of that we would be glad to see you :) 



WARRANTY
We guarantee the quality of our jewelry

We offer a 3 month warranty on all our jewelry.

That said, if your jewelry has a manufacturing defect, send us a picture of the product to the following email address: info@neufvingtcinq.com and we we will be happy to find a solution with you. 


_______________________________________________
Questions?
Do not hesitate to write to us at info@neufvingtcinq.com for any questions regarding returns and warranty politics.

We look forward to hearing from you :)
NEUF.VINGT.CINQ Team